There has been a widespread ongoing issue with students not being able to access Panopto videos in courses this semester. This error comes in many forms – Access denied, permission requests, or being redirected to the course homepage. The root cause of this issue is that Panopto is failing to automatically update the class list and the permissions between Brightspace and the Course Folder in Panopto. This article will cover how to fix this issue and prevent it in the future.
If instructors or students are experiencing this issue, please use one of the following options to trigger the permissions for students to update:
- Post a video in the course via Insert Stuff and have the students view that video first.
- Post a video in the course via Existing Activity>Panopto Video or Quiz option.
- Have the “Panopto Recordings” link visible for students to click on, an announcement would work for sharing this.
- Have the student open a new browser tab and log directly into Panopto at https://dal.hosted.panopto.com/.
Each option is explored in greater detail in the full instructional PDF.